Contact Us

At Rainbela, we value every customer and strive to provide the best support experience. Whether you have a question about our products, need assistance with an order, or just want to get in touch, we’re here to help!

How to Reach Us

1. Email
The best way to reach us is through email at support@rainbela.com. We aim to respond to all inquiries as quickly as possible, typically within 1-2 business days. Our customer support team is happy to assist with any questions, product information, or order-related concerns.

2. Phone
If you prefer to speak with us directly, you can contact us by phone at +852 4621 5910. Please note that our phone support is available during our customer service hours.

3. Office Hours
Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM Eastern Standard Time (EST). We do our best to respond to all inquiries promptly during business hours, but please allow for additional time if contacting us outside of these hours.

Why Email?
While we offer phone support, our preferred method of communication is email. Using email helps us respond to your inquiries in a more organized and timely manner, allowing us to assist you with a clear and documented record of our conversations. It’s also the fastest way to ensure that your concerns are handled efficiently!

We’re here to provide the best shopping experience, and your satisfaction is our top priority. Whether you’re reaching out about an order, a product question, or anything else, we’ll do our best to ensure your needs are met.